Customer focused repair, maintenance and building services
24/365 Emergency and Out of Hours Control Centre
Nationwide, emergency and maintenance issues resolved 24 hours a day, 365 days a year
Property Response 24, one hundred seat Control Centre has been successfully providing relevant, customer service helpdesk facilities and 24 hour emergency call out services to the property management sector 365 days a year for over 12 years.
24 hour emergency call out service is critical for companies offering maintenance and repair facilities. Being contactable throughout the night is imperative. Security systems may have failed; customers could be without power and water, be in severe danger due to flooding or simply be trapped in a lift. It is vital therefore that all customers have immediate access to help and information at all times. Our bespoke, multi-channel Control Centre enables you to use our 24 hour emergency call out service to ensure your support call is routed through to the correct engineer, maintenance team or specialist.
Our Control Centre is managed by property professionals, operates emergency help desks alongside customer care programmes and delivers unparalleled communication solutions that can fully facilitate or simply augment clients’ current customer care models.
Property Response 24 Emergency and Out of Hours Call Handling
- Personalised and immediate call answer
- Professional ‘on call’ diagnostic and maintenance check
- ‘On call’ Triage Management
- Resolution and/or Escalation Management
- Nationwide contractor network with expert local knowledge
- Immediate contractor contact and action plan
- Customer satisfaction contact